Key Elements

 

icon_Support_Unlimited remote coaching_dark blue Unlimited remote coaching

Remote coaching sessions provided by senior certified instructors is a fast and efficient way to meet client needs by holding multiple short sessions to address them in a timely manner.

 

icon_Support_Follow-the-sun_dark blue Follow-the-sun Support

Reach our Support Center when you need it

  • 24/7 hotline with callback within an hour
  • Multilingual support
  • Toll-free and/or VoIP phone lines
  • Email and website services

icon_Support_Technical support_dark blue Expert Technical Support

Resolve system incidents promptly

  • Certified specialists provide remote diagnosis and resolution
  • Parts and travel costs for certified field technicians are covered to perform on-site service
  • Five support offices and many partners worldwide to provide assistance
  • Specialists answer any feature-related question (e.g., system application report building)

icon_Support_SafeGuard_dark blue Proactive System Care

Maximize system uptime

  • Get monitoring of critical system components with remote verification
  • Receive on-site preventive maintenance every 24 months
  • Confirm equipment health with automated remote health checks
  • Receive priority maintenance and software upgrades with preauthorized time slots

icon_Support_software upgrade_dark blue Software Upgrades

Keep your system current

  • Implement new features and functionalities developed by our team of scientists
  • Get hotfixes to correct software bugs promptly
  • Receive minor hardware upgrades as needed
  • Maintain backward compatibility of your IBIS data with every new version of IBIS
  • Minimize downtime during software upgrades with state-of-the-art automated deployment
  • Maintain interoperability with agencies across national and international networks

icon_Support_customer care_dark blue-1 Customer Care

Receive service that exceeds industry standards

  • Benefit from proactive follow-ups offering guidance and support
  • Optimize your system use with the help of a knowledgeable customer care team that understands your work environment, processes, and constraints
  • Discuss upcoming product features and other topics of interest to you
  • Receive an annual status report with statistics, acquisitions, incidents, and much more

icon_Support_Continuous education_dark blue Continuous Education

Gain VIP access to our vault of information

  • Receive remote coaching to master acquisition and analysis techniques and stay up-to-date on new features
  • Access our E-learning portal for the latest documentation, online courses, and videos that demonstrate tips and techniques
  • Attend our sponsored seminars, webinars and conferences**

Optional

Let us keep your system running optimally so you can focus on your job! Leverage these supplementary services for optimal protection and performance of your ballistic solution***.
  • Additional Training Courses: Provide basic training to new users or advanced training to experienced users.
  • Custom Reports: Have our system experts create custom reports, such as operational and administrative reports.
  • System Relocation: Have all of your LeadsOnline equipment or just a few components relocated by our experts without worries.
  • Value-Added Security: Benefit from centralized user account management with security policies, updates of OS security patches, centralized antivirus management, and vulnerability management for your systems and network.

Related Resources

IBIS® Brochure
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IBIS® Video
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Reducing Gun Violence Through Integrated Forensic Evidence Collection
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Advance Your Cases Faster

Let’s talk about your agency’s investigative technology needs. Get in touch today to explore LeadsOnline’s data, analysis and ballistic solutions, so you can advance more investigations faster and enhance community safety.

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Please complete the form, providing all the requested information.
2
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The LeadsOnline team member responsible for your corner of the world receives your request.
3
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The LeadsOnline team member contacts you to provide the information you requested and/or schedule some time to talk.

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