Contact & Support

Managing today’s fast-changing technologies is a tremendous challenge. At LeadsOnline, our Global Customer Services (GCS) department collaborates with a shared goal of contributing to world safety by providing customer service to meet all their needs.The LeadsOnline GCS team provides equipment maintenance and management solutions with unprecedented flexibility to help customers optimize technology, utilization, and asset availability throughout the lifecycle of their equipment.

Help is as close as a phone call or an email away. the LeadsOnline Global Customer Support staff are available 24 hours a day, 7 days a week, to quickly respond to customer requests for assistance. Professional Support Specialists are located in the Support Centers around the globe to allow them to utilize ‘follow the sun’ support methodologies so that requests for assistance can be resolved in the most efficient manner via remote connection (directly to IBIS equipment), or in some cases by dispatching a Certified Field Technician. The Support Specialist will stay in contact with customers to make sure they are updated on the resolution progress of their assistance requests.

Our Field Services Department consists of highly trained, certified and experienced field technicians. Under the supervision of the Field Services Manager, technicians are dispatched to various sites worldwide with schematic diagrams and work instructions to troubleshoot, repair and/or provide preventive maintenance while maintaining a professional relationship with all customer/users. By providing verbal and written reports, reviewing dispatch packages including work instructions and test protocols sheets, LeadsOnline ensure that the technicians are providing quality service.