Preventive Maintenance & System Health
Scheduled maintenance, proactive monitoring, and regular system health checks prevent unexpected downtime and keep forensic equipment running reliably when cases demand it.
SafeGuard
LeadsOnline SafeGuard services provide agencies with fast access to expert technical support, flexible hardware protection, and ongoing software updates—allowing them to stay focused on what matters most: protecting their communities.
Overview
SafeGuardâ„¢ from LeadsOnline is a comprehensive service and protection plan designed to keep IBIS systems running at peak performance. It provides 24/7 expert technical support, proactive maintenance, regular software updates, and system monitoring to minimize downtime and prevent unexpected issues.
Beyond support, SafeGuard helps agencies get the most from their technology through continuous training, remote coaching, and dedicated customer care. By ensuring systems stay current, reliable, and efficient, SafeGuard allows investigators and forensic teams to focus on what matters most—advancing cases and protecting their communities.
Key Benefits
Discover how SafeGuard keeps your systems running reliably with expert support, proactive maintenance, and continuous updates.
24/7 EXPERT TECHNICAL SUPPORT
Access round-the-clock assistance from certified technical experts who understand your systems inside and out, ensuring rapid resolution when you need it most.
PROACTIVE SYSTEM MONITORING
Prevent issues before they impact operations with continuous monitoring, automatic alerts, and preventive maintenance that keeps systems running at peak performance.
REGULAR SOFTWARE UPDATES
Stay current with the latest features, security patches, and performance enhancements delivered seamlessly without disrupting your workflow.
Use Cases
Real-world scenarios where SafeGuard helps agencies maintain peak system performance and operational readiness.
24/7 Emergency Technical Support
Access certified experts around the clock when critical system issues arise during active investigations, ensuring rapid resolution and minimal case delays.
Seamless Software Updates
Stay current with the latest features, security patches, and performance improvements delivered automatically without disrupting workflow or requiring internal IT resources.
Continuous User Training
Onboard new users, refresh experienced examiners, and keep your team confident with ongoing training, remote coaching, and dedicated customer support.
How It Works
Agencies that rely on IBIS technology often face challenges such as unexpected equipment downtime, limited technical resources, and the constant need to keep systems updated and operating at peak performance. When systems are unavailable or outdated, casework can slow, backlogs can grow, and investigators may lose valuable time that could otherwise be spent advancing leads. SafeGuardâ„¢ addresses these challenges by providing around-the-clock expert support, proactive system monitoring, preventive maintenance, and regular software upgrades that keep equipment running reliably and efficiently.
Beyond technical reliability, agencies also need ongoing training, guidance, and support to maximize the value of their investment. SafeGuard delivers continuous education, remote coaching, and dedicated customer care to ensure users stay confident and up to date with the latest capabilities. By reducing operational risks, controlling unexpected costs, and ensuring consistent system performance, SafeGuard empowers agencies to focus on their core mission—solving crimes faster and protecting their communities.
Frequently Asked Questions
Get answers to common questions about SafeGuard service and protection plans.
Why did LeadsOnline change their SafeGuardâ„¢ warranty program?
We changed the program to provide more value and respond to customer needs for more remote coaching.
If my department switches to the new and improved SafeGuard program now, before our current warranty expires, will there be any additional cost?
No, you can switch to the new and improved SafeGuard at no additional cost.
When my previous SafeGuard program expires, will the new and improved SafeGuard program be the only warranty offered?
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What are the benefits of switching to the new and improved SafeGuard program now instead of waiting for our current contract to expire?
By switching to the new and improved SafeGuard program before the expiry of your current contract you will benefit sooner from unlimited remote coaching
When my previous SafeGuard program expires, will the new and improved SafeGuard program be the only warranty offered?
Yes. The new and improved SafeGuard program will be our only SafeGuard program moving forward. However LeadsOnline will honor all the valid proposals that have been issued with the previous SafeGuard list of features. Please contact your sales representative if you want to have a proposal updated to the new and improved SafeGuard program.
If we currently have a valid SafeGuard contract under the previous SafeGuard program, are we mandated to move over to the new and improved SafeGuard program?
No. Your previous SafeGuard program is still valid until the end of your contract; however, you have the option to switch to the new and improved program before your previous version expires. You can contact your sales representative for additional details about switching to the new and improved program.